1. The ticket is valid for the particular journey to which it is issued.

2. The company undertaken no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However, proportionate refund of fare will be allowed in case no alternate arrangement is made.

3. Tickets are not transferable. The management reserves the right to off-load passengers who are travelling on incorrect tickets, disturbing the co-passengers and also drunken passengers, without refund.

4. The management reserves the right to cancel, postpone, change or delay the vehicle without assigning any reason and to change the sitting arrangements in case of emergency.

5. The management is not responsible for your luggage / baggage / belongings inside the bus / office and disputed value should be within Rs.1000/-. If passenger carries any luggage or parcel worth more than Rs.1000/- will be at passenger's risk.

6. Passengers are requested to report 15 minutes in advance. The bus will not wait for passengers who are late. No Refund for untravelled ticket.

7. Passengers are required to produce Govt. issued ID proof compulsory while boarding the bus.

8. One passenger is allowed to carry the baggage upto 20 kg and ticket will be charged for child above 1 year of age.

9. Co-Seats of lady passenger to be confirmed to lady passenger only, no accommodation given to male passenger.

10. Pets, Contraband and explosive articles are not allowed in the coach.

11. Smoking and consumption of alcohol is strictly prohibited in the coach.

12. The coaches and the passengers are covered by insurance. In the event of accidents and consequential injury, loss of life and other damages, such contingencies are covered by the insurance.

13. No tips shall be paid to operating crew and No video service between 11.00 PM to 6.00 AM.

14. For ticket cancellation and any other changes the customer has to visit nearest company office / agency with copy of govt. Issued id proof and respective ticket copy. Telephonic request / mail will not be entertained.

15. All disputes are subject to exclusive jurisdiction of the courts at HUBBALLI ONLY.

Cancellation Charges(On Value of travel tickets)

In respect of tickets canceled by the passenger, Accounts Department of Vijayanand Travels Pvt Ltd will refund the amount applicable to the concerned Credit card / Debit Card / Online banking account.

In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is required to send e-mail to help@vrlbus.in mentioning ORDER NUMBER of transaction. Accounts Department will verify the details and refund the amount to the concerned Credit card/Online banking account.

In respect of refunds due to software Problem, Ticket not booked or any cancellation of service by Vijayanand Travels Pvt Ltd.

Refunds to passengers will be given normally in 15 working days, after the cancellation of ticket or receiptof e-mail. If refunds are delayed, passengers may contact Vijayanand Travels Pvt Ltd Customer Care.

Note : For Online Ticket Refunds, Service Charges as applicable.